Transforming Recreational Space Maintenance: The Play Force Success Story

Introduction Play Force, an Australian leader in maintaining and inspecting recreational spaces, faced growing challenges as their operations expanded. From playgrounds to park amenities, their mission of creating safe, engaging environments was hindered by outdated and disconnected systems. Here's how Tekx stepped in to revolutionize their operations with a custom Zoho Creator solution.

The Challenges

As Play Force scaled, their reliance on spreadsheets and manual processes led to inefficiencies and errors. Key issues included:

1. Disconnected data across CRM, asset management, and safety inspections.

2. Labor-intensive processes prone to human error.

3.Lack of a comprehensive software solution tailored to their needs.

The tipping point came when off-the-shelf solutions failed to meet their specific requirements, prompting Play Force to seek a custom solution.

Why Zoho Creator?

Play Force initially experimented with Zoho Creator, finding it user-friendly and adaptable. As their needs grew, Tekx partnered with them to design a robust platform that integrated all their operational requirements seamlessly.

Our Solution

Tekx delivered a comprehensive Zoho Creator-based system, unifying key functions:

- CRM: Managing client relationships from consultation to project completion.

- Job Management: Automating scheduling, tracking, and reporting.

- Asset Management: Maintaining playground equipment and park infrastructure.

- Safety Inspections: Custom forms and workflows for compliance with Australian safety standards.

- Workplace Health & Safety: Ensuring staff compliance with digital tools.

- Document Management: Centralized storage for contracts, reports, and compliance documentation.

The integration of Zoho Creator with Google Workspace, Google Maps, and AI-powered tools provided a seamless experience, streamlining operations and ensuring scalability.

The Results

The transformation was remarkable:

- 50% reduction in time spent on job management.

- 25% improvement in data accuracy, minimizing errors.

- Enabled a 16% year-on-year increase in project volume without additional staff.

Beyond the numbers, Play Force improved client satisfaction, enhanced safety, and aligned their operations with their mission of delivering safer, more enjoyable spaces.

What’s Next?

The current system is just the beginning. Future plans include:

- Automated compliance report generation.

- A client-facing portal for real-time updates.

- AI-driven workflows for greater efficiency.

Client Testimonial

"The custom solution built by Tekx using Zoho Creator has transformed how we manage our operations. Not only have we reduced errors, but the time savings allow us to focus on delivering better service to our clients. We now have a scalable platform that will grow with us."

— Matthew Levai, Director

Play Force’s journey exemplifies how tailored software solutions can drive efficiency and growth. With the right tools and a trusted partner like Tekx, businesses can overcome operational hurdles and focus on their mission.

Interested in the full details? Download the complete Play Force Case Study PDF https://www.tekx.com.au/case-studies